Cookie Policy

This Cookie Policy explains how Nuancea (“Nuancea”, “we”, “us”, “our”) uses cookies and similar tracking technologies on the website https://nuancea.odoo.com (the “Website”).

It forms an integral part of our Privacy Policy and is drafted in accordance with:

• Regulation (EU) 2016/679 (GDPR)

• Belgian Data Protection Act of 30 July 2018

• ePrivacy Directive (2002/58/EC)

• Guidance from the Belgian Data Protection Authority (APD/GBA)

1. Scope and roles

For the purposes of data protection law:

• Nuancea acts as data controller for data collected via this Website.

• Certain technical and analytical services are provided by processors acting on our behalf, under contractual safeguards.

This Cookie Policy applies to:

• All visitors to the Website

• All logged-in users (including portal users)

• All uses of interactive tools, diagnostics, and gated content

2. Definition of cookies and similar technologies

Cookies are small text files stored on a user’s device when visiting a website.

We also use similar technologies, including:

• Local storage

• Session storage

• Technical identifiers

• API session tokens

For simplicity, all such technologies are referred to as “cookies” in this policy.

3. Legal basis for cookie use

Cookies are used only when permitted by law, based on one of the following legal bases:

Where consent is required, cookies are placed only after explicit user action.

4. Categories of cookies used

4.1 Strictly necessary cookies (cannot be disabled)

These cookies are essential for the Website to operate securely and correctly.

They enable:

• Authentication and login

• Session management

• Security and fraud prevention

• Load balancing and performance

• Cookie consent management

• Access control to restricted pages

Provider: Odoo

Retention: Session or limited duration

Legal basis: Legitimate interest

Disabling these cookies may cause parts of the Website to malfunction.

4.2 Functional cookies

These cookies improve usability and personalization.

They may store:

• Language or interface preferences

• Logged-in state

• Access rights to gated content

• Navigation continuity

Provider: Odoo

Legal basis: Legitimate interest or consent

Retention: Limited and proportionate

4.3 Analytical and performance cookies

These cookies help us understand how the Website is used, in aggregated and statistical form.

We use:

• Google Analytics

• Odoo Website Analytics

Data collected may include:

• Pages visited

• Time spent

• Navigation patterns

• Device and browser characteristics

• Approximate location (country/city level)

Safeguards:

• IP anonymization where available

• No cross-site ad tracking by Nuancea

• No sale of analytics data

Legal basis: Explicit consent

Data transfers: May occur outside the EU under standard contractual clauses

4.4 Diagnostic, AI, and decision-support processing

When users interact with tools such as the Friction Signal Scan, certain data may be processed to generate diagnostic outputs.

This may involve:

• Temporary session identifiers

• Structured answers to diagnostic questions

• Contextual inputs required to generate recommendations

Processing characteristics:

• Data is processed only to deliver the requested service

• Inputs are not used to train AI models

• Inputs are not reused for unrelated purposes

• Processing is time-limited and purpose-bound

We may rely on OpenAI APIs strictly as a technical processor.

Important clarifications:

• Nuancea does not control OpenAI’s internal infrastructure

• No decision with legal or similarly significant effects is taken solely by automated means

• Outputs are informational and advisory, not instructions or guarantees

Legal basis:

• Performance of a service (Art. 6(1)(b) GDPR)

• Consent, where applicable

5. Third-party providers and data transfers

We may rely on the following third parties:

Some providers may process data outside the European Economic Area.

Where applicable:

• Standard Contractual Clauses (SCCs) are used

• Additional technical and organizational measures are implemented

6. No advertising profiling or resale

Nuancea does not:

• Sell personal data

• Use cookies for behavioral advertising

• Share data with data brokers

• Build cross-platform advertising profiles

Cookies are used strictly for:

• Website operation

• Service delivery

• Analytics

• Improvement of content and services

7. User rights

In accordance with GDPR, users have the right to:

• Withdraw consent at any time

• Request access to personal data

• Request rectification or erasure

• Request restriction of processing

• Object to processing based on legitimate interest

• Lodge a complaint with the Belgian Data Protection Authority

Withdrawal of consent does not affect the lawfulness of prior processing.

8. Cookie management

Users can:

• Accept or refuse non-essential cookies via the consent banner

• Modify browser settings to block or delete cookies

• Delete existing cookies at any time

Blocking cookies may affect functionality.

9. Liability limitation

Nuancea implements reasonable technical and organizational measures to secure data.

However:

• Internet transmissions are never entirely risk-free

• Nuancea cannot guarantee absolute security

• Users access the Website at their own risk

To the extent permitted by law, Nuancea shall not be liable for indirect damages arising from cookie use or third-party services.

10. Updates to this policy

This Cookie Policy may be updated to reflect:

• Legal or regulatory changes

• Technical evolution

• Service changes

The latest version will always prevail and be published on this page.

11. Contact details

Data controller: Nuancea

Email: hello.nuancea@gmail.com

Website: https://nuancea.odoo.com